Business Operations and Administrative Support Specialist
With more than 15 years of experience in roles where accuracy, deadlines, and effective coordination directly affect results, I provide day-to-day operational support. I handle order processing in SAP and other ERP systems, prepare quotations and invoices, maintain business records, monitor deadlines and receivables, and coordinate communication with customers, production, procurement, and logistics. I help companies and entrepreneurs bring structure to their operations and keep work moving from request to completion. I also have experience managing occupational health and safety records.
Competencies
Services
Work experience
Order Fulfilment Specialist
Press Glass d.o.o. | March 2019 – May 2026
Managed the end-to-end order fulfilment process – from receipt and SAP processing to customer delivery. Verified order data and technical specifications, monitored status, material availability, and deadlines, and coordinated sales, production, procurement, planning, warehouse, and logistics teams. Maintained regular communication with B2B customers, resolved enquiries, complaints, and delays, and addressed process deviations and internal errors promptly.
Occupational Health and Safety Specialist / Administrative and Accounting Clerk
Preventa d.o.o. | August 2013 – October 2018
Performed occupational health and safety duties, including risk assessments, workplace equipment and work environment testing, internal audits, and client training in occupational safety and fire protection. Managed administrative documentation and CRM records, communicated with clients, issued invoices, monitored cash inflows, and prepared reports. Also handled analytical posting of income and expenses and supported procurement, warehousing, and logistics.