GoThrive customer support for strengthening your brand
When customer inquiries pile up, we take over the first line of defense. Our team is an operational unit on standby. We activate quickly, communicate clearly, and put out fires before anyone realizes they're burning. Whether you need a team of two people on a weekly basis or twelve people overnight, we have the network, processes, and approach that fits exactly such challenges. Customer support is an experience that builds a brand... or destroys it.
For every business that wants to retain its customers
We manage customer support on your behalf, through defined channels and according to pre-agreed standards
Online storesProfessional support for your customers through various communication channels
Online educationHelp for students and course participants in all learning phases
Digital productsTechnical support and assistance for digital product users
StartupsFlexible support tailored to growing startup needs
Solo entrepreneursPersonalized support for individual entrepreneurs
Delivery servicesSupport for delivery service users and problem resolution
Support Powered by GoThrive - A sign of premium quality service
GoThrive customer support is not a generic "message responder". We work according to clearly defined steps and within standards that ensure fast, consistent and professional communication with your customers and partners.
Onboarding and preparation
Detailed familiarization with your products, services and communication standards
Responding to customer inquiries
Quick and professional response to all customer inquiries
Filtering and forwarding
Smart filtering of inquiries and forwarding relevant questions to responsible persons
Record keeping and basic reporting
Detailed record keeping of all communications and regular reporting
Support Powered by GoThrive
A sign of premium quality service500+
Satisfied clients24/7
Support availabilityOur customer support services
Complete solution for your customer support needsSystem setup
Implementation of communication channels and setting standardsTeam training
Training your team to provide quality customer supportOngoing support
Regular monitoring and improvement of service qualityChoose the ideal package depending on the number of required hours per month
Package 20Starter package
400 € / moEstimated 20 hours per month
Details:
- Channels: e-mail, contact form
- Coverage: working days 9–17 CET
- SLA first reaction: up to 8 hours within coverage
- Estimated volume: up to 250 inquiries per month
Included:
- Basic response templates
- Filtering and forwarding
- Working in your tools
- Weekly summary within monday.com
- Onboarding up to 1 week
Package 90Medium package
2,000 € / moEstimated 90 hours per month
Details:
- Channels: e-mail, chat, social media (DMs and comments)
- Coverage: working days 8–20 CET
- SLA first reaction: up to 4 hours within coverage
- Estimated volume: up to 1000 inquiries per month
Included:
- Playbook and knowledge base
- Priority marking and forwarding
- Weekly summary within monday.com
- Monthly report with recommendations
- Onboarding 1 to 2 weeks
Package 250Large organizations
6,000 € / moEstimated 250 hours per month
Details:
- Channels: e-mail, chat, social media, optional phone callback
- Coverage: 6 days a week 8–20 CET or by agreement
- SLA first reaction: up to 1 hour within coverage
- Estimated volume: up to 2500 inquiries per month
Included:
- Customized SLA and forwarding protocol
- Quality control of responses
- Extended reports and recommendations
Free analysis of your current customer support
We analyze your existing customer support system and provide recommendations for improvementOur top customer support virtual assistants
Meet our top assistants specialized in customer support, carefully selected for their professionalism and experience in providing excellent customer service.Explore virtual assistants
25-30 €/sat
Jelena Perišić
monday.com junior level expert | Administrativna podrška | Organizacija | Optimizacija poslovnih procesa
monday.com
Research
Data entry
+7
19-25 €/sat
Ivana Predovan
Administration | Customer support | Social media management
Research
Data entry
Sales Support
+6
20-30 €/sat
Vesna Košćak
monday junior expert
monday.com
Finance
Accounting
+4
19-30 €/sat
Jasmina Geček
Marketinška podrška | Administrativne usluge | Organizacija poslovnih i privatnih zadataka
Branding
Research
Copywriting
+11
Frequently asked questions
What is customer support?
Customer support is a service that provides help and answers to inquiries from users of your products or services.
Why is customer support important?
Customer support is crucial for retaining existing customers, increasing user satisfaction, and building trust in your brand.
What communication channels do you support?
We support email, phone, live chat, video calls, and other communication channels according to your needs.
How quickly do you respond to inquiries?
Response time depends on the selected package - from 2 hours to 24 hours, depending on your needs.
Do you work 24/7?
24/7 availability is available in the Premium package, while basic packages cover business hours.