We answer like you would
Onboarding into your products, rules and tone of communication
Customer support
Your customers get answers. Your team does its job.
We take over first-line support, in your tone and in your tools. When a wave of inquiries hits, the team grows within hours. When things are quiet, the core team stays and you don't pay for idle capacity.
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Three markets, two brands
Croatia, Slovenia and Bosnia and Herzegovina, Entrio and Ulaznice.hr in one system
What you get
Support that protects your brand, not just answers emails
What support looks like before and after
Starting point
The inbox grows faster than the team
- Customers wait days for an answer, and it shows in the reviews
- Sales and operations people answer emails instead of doing their own work
- Inquiries are scattered across addresses and tools, so some get lost
- You have to hire for the season and pay for idle capacity the rest of the year
Expected outcome
Peace of mind, even in the worst week
- Every inquiry has an owner, and none get lost
- Customers get fast, consistent answers
- Your internal team does the work it was hired for
- Capacity follows the workload, not the payroll
From the first conversation to a team answering your customers
Case studies
The call came on a Sunday evening, and the buyers of 500,000 tickets needed answers. We picked 12 trained freelancers from the GoThrive community, and by Monday morning all of them were answering customers. For two years now, we've been running all of Entrio's support, with no in-house employees.
Black Friday, the holidays or a product launch. The team grows when the business grows, and customers don't notice the difference.
We handle questions about access, payment and content, and your team focuses on the program and the product.
Why GoThrive
A partner who thinks like an owner. We're ready in a few hours, with trained freelancers from our community and no job ads. We work in your tone and your tools, so customers don't know support is run by an external team. We cover several markets and languages, Croatian, Slovenian, Bosnian and English, and every inquiry reaches the right place. We don't bill hours for the sake of hours: we look for ways for you to get more for less.
Who works on your project
The people who talk to your customers
Jasmina Geček
Support team lead
- Team and shift coordination
- Response quality control
Jelena Perišić
Customer support agent
- Email, chat and social media
- Working in Kustomer, HubSpot and other tools
Renata Kutnjak Žebre
Support tools specialist
- Tool setup and migration
- Automations and templates
Do you recognize your inbox in this story?
In 30 minutes, we'll show you where you're losing time, money or customers and suggest a concrete next step. No obligation.
Frequently asked questions
Do you work in our tools?
Yes. We work in the systems you already use, and if you don't have them or are switching to new ones, we set them up and migrate your data.
How quickly can you start?
Standard onboarding takes one to two weeks. In urgent cases, as with Entrio, the team can start answering your customers within a few hours.
Which languages do you work in?
Croatian, Slovenian and English. Other languages can be arranged.
How do we track quality?
You get a weekly summary and a monthly report with recommendations, and we regularly review the quality of our responses.
What hours do you cover?
We tailor coverage to your business: working days, seven days a week, or as agreed.