Not available
Valentina Mateškovć23:37local time
Hourly rate20- 50 €/hour
Availability20 hours/week
Language
English:Fluent
Project Management/Customer Support/Administrativna Podrška
Virtualna asistentica s bogatim iskustvom u upravljanju projektima, vođenju timova, korisničkoj podršci i administrativnim poslovima. Stručno planiram, koordiniram i nadzirem tijek projekata, osiguravajući pravovremenu i kvalitetnu realizaciju svih zadataka. Posjedujem razvijene komunikacijske i liderske vještine te dokazano iskustvo u vođenju i motiviranju timova, pružanju profesionalne korisničke podrške i optimizaciji administrativnih procesa
Competencies
AdministrationArranging meetingsCalendar ManagementCopywritingCreating presentationsCustomer ServiceProject ManagementSales Support
Services
Administrative Support
Inbox management 📤Communication with suppliers 📱
Calendar management 📅Scheduling meetings 🤝Sending reminders ❗
Organizing simple travel arrangements ✈️Data entry ⌨️
Creating and updating spreadsheets 🛠️Basic document processing 📌
Archiving 🗃️Issuing invoices as instructed 🧾Recording payments 💸
Expense tracking 💰Entering and updating contacts 🙍
From20 €/hour
Operational Business Support
Monitoring and maintaining operational processes ⚙️Minor improvements to existing processes ➡️Organization and task allocation 📋Tracking and meeting deadlines 🕒
Coordination of external collaborators 🤝🏼Communication between teams 🗣️
Working in internal tools 🛠️Basic user administration 👥Operational reporting 📝
Communication with clients (B2B) 🧑💻
From25 €/hour
Customer Support
Leading the support team 👩💻 Mentoring support agents 📌
Helpdesk – setup and configuration 🔍Templates 📃 Chatflow/AI agent setup 🛠️
Defining and documenting SOPs 🗂️
From20 €/hour
Project Based Support
Creating the project plan and phases 📝Setting deadlines ⏰
Identifying risks 💡Breaking down tasks 📋
Setting priorities 🗓️ Adjusting the plan during the project 📑
Leading project meetings 👩💼Coordinating the team and external collaborators 👈
Setting up and managing PM tools 🛠️Managing project documentation 📂
Tracking status 🗒️Monitoring KPIs 🎯Client communication 🎯
Evaluating change requests 🔎Assessing impact on timeline and budget 💰
From35 €/hour
CRM
Consulting💡 Implementation🛠️Optimization⚙️Administration🧑💻
From35 €/hour
Certificates
CRM official product training for SalesIssuer: monday.com
Work Management BadgeIssuer: monday.com
HubSpot Sales SoftwareIssuer: HubSpot
HubSpot Marketing HubIssuer: HubSpot
HubSpot Platform ConsultingIssuer: HubSpot