Sanja Pangracije

Available

Sanja Pangracije

20:17local time

Hourly rate20- 30 €/hour

Availability20 hours/week

Language

Spanish:Basic

German:Conversational

Croatian:Native

English:Fluent

Strategic Business Support: from monday.com Implementation to Travel Organization - monday CRM Pro certificate

I help entrepreneurs and teams work in an organized and stress-free way – by customizing the monday.com platform and structuring their business processes. Over 16 years of experience in tourism have shaped me into a travel organization specialist, while my work as an Erasmus coordinator has given me a deeper understanding of project dynamics and international collaboration. As a former agency manager, I’m well-acquainted with the daily challenges entrepreneurs face and the importance of effective human resource management in building successful teams.

Competencies

CopywritingCreating presentationsData entryEU projectsEvent managementmonday.comProject ManagementResearchSales SupportTravel organization

Services

Administrative Support and Data Entry

Record keeping, data entry and processing, document preparation, and organization of digital archives using tools such as Google Drive, OneDrive, and Dropbox. Systematic organization of administrative tasks frees teams from routine work, increases productivity, and enables easy tracking of information.

From20 €/hour

Support for Entrepreneurs and Teams

Implementation of systems and optimization of business processes for better organization and efficiency, with integration of tools and workflows. Transparent and clearly structured processes allow teams to focus on key tasks and strategic goals while reducing operational stress.

From25 €/hour

Business Travel Organization

Planning and coordinating business trips, including transportation, accommodation, meetings, and daily itineraries, with precise organization and process optimization through monday.com. Every trip is carefully prepared, with all details clearly structured and easily accessible—allowing teams to stay focused on business goals, save time, and minimize errors.

From35 €/hour

Website Design

Looking for a website that attracts clients and highlights your brand? I create modern and functional websites tailored to your needs, with a focus on Wix — a platform that offers a fast, elegant, and professional online presence. Whether you need a simple presentation site, a blog, or an online store, I’ll turn your idea into an attractive and responsive website that truly works for you.

From40 €/hour

monday.com Implementation

I help entrepreneurs and teams get the most out of monday.com by tailoring the platform to their specific processes. I create workspaces and boards based on real needs, with automations that reduce repetitive tasks and speed up workflows. When needed, I integrate monday.com with tools such as Outlook, Mailchimp, or Microsoft Teams, creating a central hub for information and communication. Clear workflows and reports give teams better business insight and greater efficiency.

From35 €/hour

Digital Content Creation

I design clear, engaging, and professional materials that support business communication, promotion, and training. This includes preparing presentations for meetings, workshops, and training sessions, aligned with brand visual identity. I also create surveys, evaluation forms, and online questionnaires; develop e-books and manuals; write blogs and articles; and design job advertisements.

From35 €/hour

Certificates

Monday CRM Basic level product trainingIssuer: monday.comBasics of using the monday CRM system Managing contacts and basic sales activities Creating and customizing boards to track sales Working with basic automations and integrations Overview of reports and basic analytics functions

Monday CRM Expert level product training for SalesIssuer: monday.comDetailed setup and customization of the CRM system Managing sales pipelines and tracking leads through stages Task automation for greater efficiency in sales processes Integrating CRM with external communication and sales tools Using dashboards and reports for performance analysis and sales forecasting

Monday CRM official product training for SalesIssuer: monday.comCRM configuration and customization for sales processes Managing leads, contacts, and sales opportunities Tracking pipeline stages with clear visualization Automating repetitive tasks and reminders Creating reports and analyses for performance monitoring and sales forecasting

Monday – Advanced Workflow BadgeIssuer: monday.comAdvanced workflow creation and optimization Using complex automations and integrations Managing multiple projects and processes in a single system Analyzing and adjusting workflows for efficiency Applying advanced features to scale team collaboration

Wordpress - senior levelIssuer: swinawebExpertise in creating and maintaining WordPress websites Design and theme customization, plugin installation, and configuration Performance optimization and user-friendly web experiences

Google AdsIssuer: swinawebExpertise in managing and optimizing Google Ads campaigns Ad planning and creation, audience targeting, performance tracking Data analysis and cost optimization to maximize ROI

Facebook AdsIssuer: swinawebExpertise in creating and managing Facebook and Instagram ads Campaign setup, audience targeting, performance tracking Result analysis and cost optimization for maximum impact and engagement

Email marketingIssuer: swinawebPlanning, creating, and executing email marketing campaigns Audience segmentation, attractive newsletter design Campaign performance monitoring and optimization for engagement and conversions

Digitalni marketing - senior levelIssuer: swinawebAdvanced data analysis using Google Analytics SEO optimization, Google Ads, and social media campaign management Email marketing strategy creation and execution Campaign planning, performance tracking, content and ad optimization, and data-driven decision making

Business managmentIssuer: IBM BerlinCertificate from the International Business Management Institute, Berlin Program covers international business and economics, core management skills, HR management, strategy and operations, finance and accounting, and marketing and communications

Virtual Assistant – How to Start and SucceedIssuer: GoThriveBusiness organization and management – task, tool, and client management Administrative support – managing emails, calendars, and documents Digital marketing and social media – content creation and profile management Project management – planning, coordination, and workflow optimization Communication and sales skills – attracting clients and building long-term collaborations

Monday.com work management Issuer: monday.comBasics of platform usage and interface navigation Setting up and customizing boards, columns, and views Task management, deadlines, and prioritization Using automations and integrations to optimize processes Analysis and reporting via dashboards and widgets

Monday service sales pathwayIssuer: monday.comAdvanced understanding and skills in using monday.com to optimize sales and service processes Training for managing the entire sales cycle from lead generation to closing deals Providing exceptional customer support

monday CRM Pro certificationIssuer: monday.comCertified in advanced CRM management on monday.com, including: Advanced setup and customization of CRM systems to fit complex sales processes Managing and optimizing sales pipelines through multiple stages Automating sales tasks to increase efficiency and reduce manual work Integrating CRM with external tools to enhance workflows and collaboration Utilizing dashboards and reports for performance analysis and sales forecasting

Work experience

Agent za putovanja & Projektni menadžer

Sunčana vura d.o.o. | January 2012 – January 2020

Razvoj i proširenje baze klijenata Upravljanje odjelom za reklamacije klijenata Planiranje i koordinacija marketinških aktivnosti i strategija za promociju proizvoda i usluga Koordinacija i sudjelovanje na promotivnim aktivnostima i sajmovima Vođenje zapošljavanja, obuke i evaluacije zaposlenika u marketingu i prodaji te nadzor njihovih svakodnevnih aktivnosti Praćenje aktivnosti konkurencije radi održavanja konkurentnih cijena Organizacija letova, putnog osiguranja i smještaja Pregovaranje s aviokompanijama i hotelima radi boljih uvjeta i cijena Rukovanje pomorskim kartama, redovnim kartama i studentskim popustima Upravljanje novim edukativnim programima

Putnički agent

Ulix d.o.o. | January 2011 – January 2012

Rezervacija avionskih karata. Rad u poslovnom odjelu tvrtke. Razvijanje i održavanje odnosa s novim korporativnim klijentima.

Vlasnik

Obrt Intertravel | January 2024 – January 2024

Kao vlasnica obrta The InterTravel vodim strateško i operativno poslovanje specijalizirano za organizaciju poslovnih i edukacijskih putovanja. U tom okviru razvijam i koordiniram projekte, surađujem s međunarodnim partnerima te osiguravam visoku razinu kvalitete usluge. Iskustvo optimizaciji poslovnih procesa koristim za stvaranje održivog rasta i dugoročnih poslovnih odnosa.

Koordinator

iDevelop S.L. | January 2024 – January 2024

Koordinacija i provedba Erasmus+ tečajeva, uključujući online i offline edukacije za škole i obrazovne ustanove. Organizacija i praćenje projekata, administrativna podrška, organizacija putovanja. Izrada Learning agreementa, Europassa i certifikata.

Zamjenik voditelja prodajnog mjesta

REWE Deutschland | January 2020 – January 2024

Obrada zaliha, Blagajna, Vođenje tima, Financijske obaveze, Odgovornost u odsutnosti voditelja trgovine, Upravljanje računima/fakturama, Prijem robe, Online narudžbe

Razvoj komponenti za mobilne telefone

Selk d.d. | January 1998 – January 2010

Rad na razvoju filtera za mobilne telefone za Nokia i Samsung. Obuka novih zaposlenika u Hrvatskoj i Kini.