Available
Matea Tafra MikulicZadar, Croatia
20:54local time
Hourly rate19- 35 €/hour
Availability20 hours/week
Language
Croatian:Native
English:Fluent
German:Conversational
Spanish:Basic
French:Basic
Italian:Basic
I’m Matea, a Virtual Assistant committed to delivering high-quality support tailored to each client’s needs.
With over a decade of experience in administration, tourism, and sales, along with a master’s degree in English Language and Literature and Pedagogy, I am a fast learner who quickly adapts to new platforms, workflows, and client requirements, ensuring reliable support and streamlined day-to-day operations. My goal is to help clients achieve well-organized workflows and long-term business success.
Competencies
AdministrationArranging meetingsCalendar ManagementCreating presentationsData entryeCommercemonday.comResearchSales Support
Services
Administration
• Managing emails according to predefined guidelines, including creating folders and subfolders for faster access to information • Calendar management and meetings scheduling • Document and database organization • Transcription of documents, audio, and video materials
• Keeping organized administrative records and spreadsheets • Data entry • Administrative support for webinars and online events
From19 €/hour
Research and marketing content
• Conducting research for personal and professional purposes
• Content repurposing (e.g., transforming existing content such as blog posts into new formats like social media posts or emails
From25 €/hour
Customer Service and E-commerce
• Responding to customer inquiries via email, chat, and social media
• Providing information about products and services
• Monitoring and processing orders
• Client onboarding, including sending welcome messages, links, and materials; sending reminders, follow-ups, and handling basic communication
From25 €/hour
Monday.com
• Setup, training, and ongoing support
From35 €/hour
Certificates
Monday CRM Expert level product training for salesIssuer: Monday
Virtual Assistant Issuer: GoThrive
Monday.com work management badgeIssuer: Monday
Travel Agency ManagerIssuer: University of Split, Faculty of Economics
Monday.com Advanced Workflow BadgeIssuer: Monday
Monday CRM Basic level product trainingIssuer: Monday
Monday CRM official product training for sales Issuer: Monday
Work experience
Receptionist
Excelsus d.o.o. | January 2005 – January 2010
Preschool Pedagogue
Kindergarten "Cvit" | January 2022 – January 2023
Teacher
Primary School Sv. Filip i Jakov | January 2025 – January 2025
School Administrative Assistant
Primary School Sv. Filip i Jakov | January 2025 – January 2026
Sales and reception manager
Excelsus d.o.o. | January 2010 – January 2018
Formal education
University of Zadar
MA in English Language and Literature and Pedagogy | 2005 - 2011, Zadar