Virtual Assistant | Administrative Support | Back Office Operations | Real Estate Support
I help you save time by taking over administrative and communication tasks. With over 25 years of experience in administration, sales, and customer support, I provide reliable and independent support. I understand business processes and ensure their efficient execution—from delivering accurate data (Excel, SAP) to maintaining timely client communication. I work without the need for constant supervision, allowing you to stay focused on growth while I take care of operations.
Competencies
Services
Certificates
Work experience
Virtual Assistant (External Associate)
Tin@, Data Processing Business | September 2022 – January 2026
-Managed administrative processes for a real estate agency alongside full-time employment -Organized schedules, coordinated property viewings, and communicated with clients -Maintained and updated databases and website content
Customer Relations Specialist
d.o.o. | September 2016 – Current
-Processed customer orders and inquiries -Coordinated between field sales, logistics, and customers, providing direct support to the sales team -Worked in SAP: order entry, validation, and approval -Prepared and sent quotations and monitored execution -Tracked deliveries and handled claims, returns, and collections -Created reports and analyses in SAP -Additional responsibilities: HR administration, fleet management, office supply procurement
Store Manager
Kozmo d.o.o. | February 2015 – September 2016
-Managed inventory, orders, returns, and stocktaking -Controlled pricing, declarations, and expiration dates -Supervised staff and daily store operations
Operations Manager
Baumax d.o.o. | January 2013 – October 2014
-Led a team of ~15 employees (warehouse, checkout, office) -Organized and controlled all store processes from goods receipt to sales using SAP -Managed claims, supplier communication, returns, and internal transfers -Planned and conducted inventory counts
Customer Service Clerk
Baumax d.o.o. | August 2000 – December 2012
-Worked directly with customers (claims, returns, exchanges) -Managed stock records and SAP entries -Supported procurement and product data entry