Customer Support Specialist in (non)organised systems• Establishing order in your inbox so your google reviews can shine
If you’re a solo entrepreneur or running a business and need a reliable, subtle professional to handle your customer support or community, don't look any further. With years of experience in the field working with(dis)satisfied customers, I am able to protect and strengthen your brand’s image without compromising customer satisfaction. I genuinely enjoy responding to inquiries and resolving conflicts so let me help you resolve yours. From ticketing systems to healthcare and finance, if customer inquiries are starting to feel overwhelming, take a step back and let me handle them for you.
Competencies
Services
Certificates
Work experience
Community manager
Revuto | March 2022 – Current
Managing the community of application users, investors and potential users/investors in the project as an administrator (admin) on telegram and discord. Responding to inquiries in real time, which means that I respond to inquiries/messages as soon as possible. Maintaining a professional and polite environment in which healthy and open communication is encouraged according to predetermined criteria. I am the link between the team leading the project and the community, which is constantly looking for progress and results. Finding balance in giving the team some space and community to express their opinions and ask relevant questions is what I do in one sentence.
Community Pharmacist
Prima Pharme | September 2018 – February 2021
As a pharmacist I was responsible for the management of the pharmacy, which, among other things, includes patient counseling and communication with the wholesalers.
Senior Pharmacovigilance Inspector
Agency for Medicinal Products and Medical Devices | May 2025 – Current
Organization and maintenance of pharmacovigilance inspections on behalf of HALMED according to the inspection plan. As inspections tend to have a lot of argumentative discussions and conflicts I have trained my abilities for peaceful conflict resolution and patient and calm reactions to disagreements which is very helpful in community management and customer service as well.
Pharmacovigilance Inspector
HALMED | March 2021 – May 2025
Organization and maintenance of pharmacovigilance inspections on behalf of HALMED according to the inspection plan. As inspections tend to have a lot of argumentative discussions and conflicts I have trained my abilities for peaceful conflict resolution and patient and calm reactions to disagreements which is very helpful in community management and customer service as well.