Uploaded
Available
Ivana Predovan
Omišalj, Croatia
00:04local time
Hourly rate19- 25 €/hour
Availability15 hours/week
Language
German:Basic
English:Fluent
Croatian:Native

Administration | Customer support | Social media management

I’m Ivana, a virtual assistant, supporting your business through its “blood, sweat, and tears.” I take care of repetitive tasks, help organize and reorganize business processes, and am always eager to assist in any way I can. After 11 years in tourism, where multitasking and communication were part of daily life, I decided to bring my skills online. I work simply and efficiently, only smart solutions that save time and sanity. If you want assistance that makes your work easier instead of creating more tasks, you’re in the right place.

Competencies

Arranging meetingsSales SupportResearchAdministrationCustomer ServiceData entryCollection of receivablesCalendar ManagementTelephone supportSocial Networks

Services

Administration
--Email and calendar management (filtering, responding, scheduling meetings) --Document and database organization --Preparation and editing of reports and spreadsheets --Record keeping and data entry --Preparation of contracts, proposals, and invoices --Market research and information gathering --Coordination with clients, suppliers, and collaborators
From19 €/hour
Social media management
--Strategy and planning --Content creation --Publishing and scheduling posts --Audience communication and engagement --Performance tracking and analysis --Monitoring trends and competitors
From19 €/hour
Customer support
--Responding to customer inquiries (email, chat, social media) --Handling complaints and resolving issues --Providing information about products/services --Monitoring and processing orders --Writing frequently asked questions (FAQs) --Managing customer reviews and feedback --Setting up and optimizing automated responses
From19 €/hour

Certificates

Badge
Virtualni asistent - kako postati i kako opstatiIssuer: GoThriveVirtualni asistent
Badge
Social Media MarketingIssuer: London School Of Public RelationsVođenje društvenih mreža

Work experience

Virtual assistant

Virtual assistant - freelance | January 2024 January 2024

Salesperson

Hadria d.o.o. | January 2020 January 2022

Recepcionist

Hoteli Omišalj d.d. | January 2018 January 2020

Salesperson/Manager

Nerium d.o.o. | January 2022 January 2024

Formal education

High School Hrvatski Kralj Zvonimir
Four-year vocational high school education – Hotel and Tourism Technician | 2010 - 2014, Krk