Ivana Predovan

Available

Ivana Predovan

Omišalj, Croatia

07:11local time

Hourly rate25- 35 €/hour

Availability20 hours/week

Language

German:Basic

English:Fluent

Croatian:Native

Operations partner for online educators and creative founders

Hey, I'm Ivana. Operations partner and automation builder for soulful businesses. I work with independent educators and creative founders who grow thoughtfully, the ones who care more about doing things well than doing things fast. I specialize in monday.com systems, Make.com automations, and community and onboarding flows for founders tired of clunky tech and quick-fix support that ignores the care their business needs. 👩‍💻 From new builds to gentle untangling, I work with calm, clarity, and care, so your operations feel as considered as everything else you put your name on.

Competencies

Arranging meetingsSales SupportResearchAdministrationCustomer ServiceData entryCollection of receivablesCalendar ManagementTelephone supportAI Workflow Specialistmonday.com

Services

Customer support

--Responding to customer inquiries (email, chat, social media) --Handling complaints and resolving issues --Providing information about products/services --Monitoring and processing orders --Writing frequently asked questions (FAQs) --Managing customer reviews and feedback --Setting up and optimizing automated responses

From25 €/hour

Administration

--Email and calendar management (filtering, responding, scheduling meetings) --Document and database organization --Preparation and editing of reports and spreadsheets --Record keeping and data entry --Preparation of contracts, proposals, and invoices --Market research and information gathering --Coordination with clients, suppliers, and collaborators

From25 €/hour

Systems nd automations

monday.com system setup for managing projects and clients --Make.com automations that connect your tools and save hours of work --Optimization of existing processes and workflows --Forms, databases, and clear dashboards --Tool integrations (Slack, Mailchimp, Google Workspace, and others) --System documentation so your team always knows where everything lives

From25 €/hour

Certificates

Virtualni asistent - kako postati i kako opstatiIssuer: GoThriveVirtualni asistent

Social Media MarketingIssuer: London School Of Public RelationsVođenje društvenih mreža

Work experience

Virtual assistant

Virtual assistant - freelance | September 2024 – Current

Salesperson

Hadria d.o.o. | January 2020 – January 2022

Recepcionist

Hoteli Omišalj d.d. | January 2018 – January 2020

Salesperson/Manager

Nerium d.o.o. | January 2022 – January 2024

Formal education

High School Hrvatski Kralj Zvonimir

Four-year vocational high school education – Hotel and Tourism Technician | 2010 - 2014, Krk