Operations & HR Support
Hi, I’m Ivana, an Operations & HR Support Specialist with nearly 20 years of experience working with businesses in Croatia and Ireland. I provide administrative, operational, recruitment and sales support for companies that need more structure, organization and reliable day-to-day support. My focus is helping teams streamline processes, stay organized and reduce operational workload so they can focus on growing the business. If you need support with administration, recruitment, process organization or sales operations, feel free to get in touch.
Competencies
Services
Certificates
Work experience
Service Coordinator
Leinster Property Services Ltd | January 2021 – January 2022
Database maintenance, organization of service provision to clients - real estate agencies (ceramicist, floor layer, painter, electrician, plumber, cleaner), material orders (paint, carpet, pipes, etc.). Invoicing
Operations Manager
NK Communications Ltd | January 2024 – January 2025
As the head of operations, my task was the organization of administrative processes, after-sales processes, preparation and calculation of working hours and bonuses, advertising, pre-selection, interviewing and recruitment of new staff. Also, my task was the preparation and processing of reports for sales management and clients, as well as constant communication with clients
Operations Manager
PJB Management Ltd | January 2022 – January 2024
Preparing reports, processing sales, calculating working hours and bonuses, keeping vehicle records and organizing technical inspections, insurance and service, advertising, selection, interviewing and hiring new staff
Recruitment Consultant
PRL Recruitment Ltd | January 2019 – January 2021
Advertising various jobs for clients, from administrative, sales, through warehousing, transportation to management positions, selection and interviewing of candidates. Calculation of working hours, invoicing clients, finding new clients and maintaing good relationships with existing and new clients
Corporate Front of House
IBI Corporate Finance Ltd | January 2019 – January 2019
Organization and management of the calendar for executive management, organization of meetings and events, preparation of presentations and AML reports, administrative support
Recruitment & Office Manager
PJB Management Ltd | January 2016 – January 2018
As the office and recruitment manager, I was in charge of sales processing, post-sales processes, preparation and calculation of working hours and bonuses, as well as recruitment and training of new staff.
Team Leader
PJB Management Ltd | January 2015 – January 2016
As a team leader, I was responsible for training new staff, achieving team and individual sales targets.
Sales Representative
Prepay Power Ltd | January 2015 – January 2015
Door to door sales of electricity and gas
Sales Representative
FMI Ltd | January 2014 – January 2015
Door to door sales of electricity and gas on behalf of Electric Ireland (largest electricity supplier in Ireland)
Sales Assistant
Anđeo d.o.o. | January 2013 – January 2013
Sales Assistant and cashier in a bakery - seosonal contract
Sales Assistant - Cashier
Tommy d.o.o. | January 2012 – January 2012
Sales Assistant & cashier in a grocery store - seasonal contract
Administrator
Pulenat d.o.o. | January 2012 – January 2012
Temp admin
Waitress
Punta Skala d.o.o. | January 2011 – January 2011
Seasonal work in hotel's restaurant, serving guests
Administrator
Via Factum d.o.o. | January 2010 – January 2010
Seasonal work in architecture office, providing info to potential clients
Waitress
Hoteli Cavtat d.o.o. | January 2009 – January 2009
Seasonal work as waitress, serving guests of a hotel
Administrator
Barni-program d.o.o. | January 2007 – January 2009
Invoicing, preparation and creation of import and export documentation for clients and care of the customs clearance process
Administrator
Viator & Vektor Zagreb d.o.o. | January 2005 – January 2007
Invoicing and admin support