Available
Elvira MiklavčićStubicke Toplice, Croatia
23:55local time
Hourly rate15- 25 €/hour
Availability15 hours/week
Language
English:Conversational
Croatian:Native
Experienced eCommerce Specialist | Webshop Management, Product Listings & Administrative Support
I have over 15 years of experience in retail, e-commerce and administration, with a strong background in product and category management, especially in the toy industry. I also run my own online business. I help businesses manage and organize their webshops, upload complete product catalogs, images and descriptions, update prices and stock, communicate with suppliers, process orders and provide customer support. I particularly enjoy building well-organized product catalogs and making online stores easier to manage. I'm reliable, detail-oriented and comfortable working independently.
Competencies
AdministrationCopywritingData entryCustomer ServiceDigital MarketingeCommerceTelephone supportResearchSales Support
Services
Product Listing & Catalog Management
I help businesses build and organize their online product catalogs, from uploading individual products to setting up complete product ranges. My services include uploading product images, writing and editing descriptions, entering prices and product details, creating categories and variations, and updating existing listings. I focus on accuracy, consistency, and creating a well-organized webshop that is easy for customers to navigate.
From15 €/hour
Webshop Administration
I provide day-to-day webshop administration to help online businesses run smoothly. My services include updating products, prices, stock availability and website content, managing promotions, processing orders, communicating with customers and suppliers, and coordinating deliveries with warehouses and shipping partners. With years of hands-on e-commerce experience and my own online business, I understand the daily operations of running a webshop and can provide reliable, organized support.
From15 €/hour
E-commerce Operations Support
I provide operational support for online stores, including order processing, inventory monitoring, stock updates, and coordination with warehouses and delivery partners. I help track orders from purchase to delivery, manage returns and resolve everyday operational issues. My goal is to keep processes organized, ensure orders are handled accurately and on time, and support smooth communication between customers, suppliers, and logistics teams.
From15 €/hour
Supplier Communication & Procurement Support
I provide supplier communication and procurement support for e-commerce businesses. My services include researching and contacting potential suppliers, requesting quotations, comparing prices and offers, checking product availability, placing and tracking purchase orders, and coordinating deliveries. With years of experience in purchasing and category management, I help businesses maintain organized supplier relationships, manage product sourcing, and ensure smooth procurement processes.
From15 €/hour
Administrative & Data Entry Support
I provide reliable administrative and data entry support to help businesses stay organized and manage their daily tasks efficiently. My services include entering and updating data, managing spreadsheets, organizing documents and records, preparing reports, handling email correspondence, and maintaining accurate business information. With extensive experience in administration and e-commerce, I work independently, pay close attention to detail, and ensure tasks are completed accurately and on time.
From15 €/hour
Customer Support
I provide professional customer support for e-commerce businesses, helping maintain positive customer relationships and smooth communication. My services include responding to customer inquiries via email, providing product and order information, tracking deliveries, handling complaints, returns and refunds, and resolving everyday customer issues. With years of experience in online retail, I understand the importance of clear communication, patience, and finding practical solutions that keep customers satisfied.
From15 €/hour