HR Specialist & E-commerce Virtual Assistant | Payroll, Recruitment, Admin & Order Management | 16+ years
I'm Antonija, an HR Specialist and E-commerce Virtual Assistant with 16+ years of experience. I combine corporate HR professionalism with an entrepreneurial VA mindset, running the behind-the-scenes work so you can focus on growth. As an HR Specialist I handle payroll, recruitment, onboarding and labour-law compliance; as an E-commerce VA I manage order processing, customer service, invoicing, market research and social media. The result: less operational stress for you, more time for high-value work, and processes that finally run smoothly.
Competencies
Services
Certificates
Work experience
Virtual Assistant Specializing in E-commerce Sales
Zebra.hr | June 2023 – Current
End-to-end e-commerce support keeping daily operations running smoothly so the business can focus on sales and growth.• Order processing and delivery tracking• Administrative tasks (quotes, invoices, scanning, archiving)• Customer support and complaint resolution• Market research• Facebook management (content creation, advertising, inbox management)• Communication with accounting services and other institutions
Head of Organized Housing Department
Community Services Center Dugave - Zagreb | February 2023 – Current
• Department operations management, staff coordination, documentation & record-keeping• Development of work plans and programs• Crisis situation management• Cooperation with institutions and parents
Founder & E-commerce Virtual Assistant
Cloud VA | January 2024 – Current
Cloud VA is my e-commerce virtual assistance practice, built to take operational weight off online business owners so they can focus on growth.• Adding & updating products, optimizing descriptions and SEO• Order processing, customer support and complaint handling• Invoicing, refunds and supplier outreach• Inventory tracking, sales data analysis and process automation• Social media management
Human Resources Specialist
RealNetworks | January 2025 – March 2026
End-to-end HR operations for the Zagreb tech office, keeping people processes accurate, compliant, and running smoothly.• Payroll processing and administration• Recruitment and onboarding/offboarding• Work permits and documentation for foreign workers• Compliance with Croatian & EU labour regulations
Social Worker
Community Services Center Dugave - Zagreb | August 2009 – February 2023
Worked in various roles within social care, supporting vulnerable individuals and coordinating services.• Needs assessment and individual care planning• Documentation, record-keeping and reporting• Cooperation with institutions, families and external partners
Social Worker
Home for the Elderly & Infirm "Dom Marijan" | May 2008 – August 2009
Provided social work support in a residential care setting for elderly and infirm residents.• Needs assessment and evaluation• Individual care planning and coordination• Documentation and cooperation with families and institutions