Virtual Assistant | Helping you stay organized, efficient & focused on what matters most
Hi there! 👋 I’m Alena Kartal Benkovič, a Virtual Assistant with a background in marketing, tourism, and business administration. I help entrepreneurs and teams stay organized and focused by handling everyday tasks behind the scenes — from managing emails and calendars to coordinating travel and social media. If you’re looking for a professional who can manage your schedule, streamline your workflow, and bring calm to your busy days — I’d love to support your business! 🌿
Competencies
Services
Certificates
Work experience
Administrative Assistant for Tourism
NOVITA | January 2025 – January 2025
Managed documentation and records related to tourism operations. Prepared business and official correspondence. Created and issued invoices, maintained records of due payments, and prepared documentation for accounting processing. Communicated with guests via email and phone, providing information, assistance, and follow-up on reservations. Handled guest check-in and check-out procedures, ensuring a smooth and professional experience. Ensured accuracy, organization, and excellent service in all administrative and guest-related tasks.
Administrative Assistant for Tourism
NOVITA | January 2025 – January 2025
Managed documentation and records related to tourism operations. Prepared business and official correspondence. Created and issued invoices, maintained records of due payments, and prepared documentation for accounting processing. Communicated with guests via email and phone, providing information, assistance, and follow-up on reservations. Handled guest check-in and check-out procedures, ensuring a smooth and professional experience. Ensured accuracy, organization, and excellent service in all administrative and guest-related tasks.
Hospitality and Hotel Operations Assistant
HOTELIS AG/ ZÜRICH-SWITZERLAND | January 2020 – January 2025
Worked in 5-star hotels and corporate dining facilities (including UBS and Julius Bär), delivering high-quality service in both hospitality and business environments. Provided professional table service, banquet and catering setup for various corporate and private events. Assisted with reception duties, guest check-ins and check-outs, and supported event coordination. Ensured excellent communication and service to international guests and clients in German and English.Collaborated with multicultural teams to maintain high service standards in a fast-paced, luxury setting.