Pomažem poduzetnicima da se riješe administrativnog stresa i posvete onome što im je najvažnije – razvoju poslovanja.
Imam više od 12 godina međunarodnog iskustva u administraciji, stečenog životom i radom u Kanadi gdje sam se i školovala. Radila sam više od 5 godina za Air Canada, u dinamičnom i visoko organiziranom okruženju, što mi je donijelo snažne vještine u administrativnoj podršci, organizaciji i planiranju putovanja. Klijentima nudim pouzdanu, diskretnu i preciznu virtualnu asistenciju, s fokusom na uštedu vremena, jasnoću procesa i profesionalnu komunikaciju.
Kompetencije
Usluge
Radno iskustvo
Concierge (Receptionist)
Amica City Centre | Siječanj 2020 – Siječanj 2023
- Delivered premium service to residents, guests, and visitors with focus on security, comfort, and personalized experience. - Welcomed and registered visitors, monitored access logs, and ensured compliance with safety protocols. - Resolved inquiries, requests, and complaints through clear and effective communication, often in cooperation with other departments. - Provided personalized assistance including booking transport, services, and offering local recommendations. - Handled day-to-day reception administration including calls, emails, and delivery coordination.
Call Center Agent
UPLevel | Siječanj 2020 – Siječanj 2022
- Delivered high-quality customer support in a fast-paced, multi-channel environment. - Provided assistance via phone, email, and chat, resolving inquiries and complaints in real time. - Recorded interactions in CRM and escalated complex cases to specialized teams.
Concierge
Air Canada | Siječanj 2017 – Siječanj 2022
- Provided premium support to VIP and CIP passengers, ensuring seamless travel experiences in accordance with the highest service standards. - Assisted with bookings, special requests, and personal travel arrangements. - Issued tickets, managed baggage, and validated travel documents according to international protocols. - Collaborated closely with gate agents and internal teams to ensure timely boarding and departures. - Represented Air Canada brand with professionalism and personalized customer care.
Commercial and Administrative Officer
Sports and Recreation Centre Sisak | Siječanj 2024 – Trenutno
- Planned and presented institutional programs and services, prepared project documentation, and monitored public tenders. - Actively engaged in acquiring new clients and expanding service offerings. - Prepared and supervised contracts to increase revenue, resolved administrative and financial challenges, and maintained records and statistical reports. - Collaborated with professionals and institutions across various sectors, coordinated activities in multiple cities, and improved internal processes and organizational efficiency. Additional responsibility: Acted as Deputy Director during absence of the Director, overseeing staff, making operational decisions, and ensuring business continuity.
Customer Relations Assistant
Amica City Centre | Siječanj 2023 – Siječanj 2023
- Organized client tours, managed administration, prepared sales reports, and handled potential client inquiries. - Served as the key contact between clients and management to ensure timely and effective communication.
Airline Customer Service Agent
NavStar Aviation Inc., | Siječanj 2016 – Siječanj 2017
- Assisted passengers with travel information, flight schedules, visa requirements, and health protocols. - Supported passengers throughout all stages of travel: check-in, boarding, and arrivals. - Resolved passenger complaints with professionalism in high-pressure environments. - Coordinated with team members and other departments to ensure consistent service delivery.