monday.com Implementation Specialist | CRM, Project Management, Customer Service, and Automations
I simplify business operations for small and medium-sized businesses, online educators, and service providers through process optimization and monday.com implementation. By automating processes, managing projects systematically, and planning business activities, I help increase productivity, support growth, and reduce operational stress. My goal is to build sustainable systems that save time, improve efficiency, and provide greater control. If you are looking for a partner who understands your challenges and builds practical solutions with you, I am open to collaboration.
Competencies
Services
Certificates
Work experience
monday.com Implementation Specialist | Online Business Manager
GoThrive LTD – External Associate | November 2025 – May 2026
At GoThrive LTD, I worked as a monday.com Implementation Specialist and Online Business Manager within the team of an authorized monday.com partner. For local and international clients, I analyzed and mapped business processes and implemented monday.com systems for CRM, project management, and Customer Service. I designed board and workflow structures, set up automations, reporting, integrations, testing, documentation, and user training. On the TCC project, I contributed to the design and development of a comprehensive system for managing inquiries, trial bookings, attendance, no-show processes, member onboarding, GoCardless tracking, and tool integrations. I managed the project from needs analysis through system launch, maintaining continuous communication with the client and resolving technical and process-related challenges. The project was successfully implemented, and the client specifically highlighted the quality of the system, reliability, proactivity, and the ability to sol
Business Consultant | Process & Systems Specialist
Thalamus Poslovanje, Business Consulting Sole Proprietorship, Owner Tamara Vučković | September 2025 – Current
Through Thalamus Poslovanje, I provide business consulting and support in developing digital systems, focusing on process organization, project management, and sustainable online operations. I analyze client needs, map workflows, and design solutions that connect people, tasks, data, and digital tools. I manage projects from initial analysis and scope definition through testing, documentation, user training, and launch. I also support operational model development, automate repetitive activities, and improve the customer experience. For TCC, a UK-based client, I developed a comprehensive monday.com system for managing inquiries, trial bookings, memberships, onboarding, and the customer journey. The successful project resulted in a public client recommendation highlighting the quality of the implementation, proactivity, reliability, and ability to resolve complex challenges.
Member of the Working Group for the Development of Guidelines for Individualized Education Programs
Ministry of Science and Education, Zagreb | September 2019 – January 2020
As a member of the Ministry’s working group, I contributed to the development of the Draft Guidelines for Planning Individualized Education Programe and Approaches to Learning and Teaching Students with Disabilities. I analyzed users’ needs and participated in developing professional content, examples of educational adjustments, and clear procedures for teachers, subject teachers, professional associates, and school principals. The work involved aligning different professional perspectives, editing documentation, and transforming complex requirements into clear and applicable guidelines. My contribution to a national-level document confirmed my competencies in process analysis, information structuring, teamwork, and the development of standardized procedures.
Member of the Mentoring Team and Coordinator of the Working Group for Professional Associates and School Principals
Ministry of Science, Education and Youth, Zagreb | October 2018 – September 2019
As a member of the mentoring team for the experimental School for Life programe, I coordinated the working group for professional associates and school principals, as well as activities across 12 virtual classrooms. I organized member onboarding, meetings, task allocation, progress monitoring, and team communication. I prepared training sessions and presentations, coordinated professional events, and provided mentoring in the MS Teams and Loomen digital environments. I connected subject-specific working groups, senior advisors, county council coordinators, and training participants. The role required structured information management, user support, implementation monitoring, and adaptation to changes within a large system. Today, I apply this experience to project management, team coordination, user onboarding, procedure development, and the implementation of digital business systems.
Administrative Associate and Executive Board Member
Croatian Association for Analytical Psychology | January 2013 – Current
As an administrative associate and Executive Board member, I contribute to the operations and management of the Croatian Association for Analytical Psychology. I coordinate administrative and operational processes, prepare and monitor documentation, organize meetings, workshops, seminars, training programmes, and professional lectures, and align the activities of lecturers, members, participants, and external associates. I contribute to programme planning, deadline monitoring, user communication, and the implementation of agreed activities from the initial idea through to completion. I ensure an effective flow of information, resource organization, and continuity of the Association’s work. This long-term experience has strengthened my competencies in project and operational management, stakeholder coordination, event organization, administration, customer support, and the development of clear and structured procedures.
School Speech and Language Therapist - Expert Advidor
Primary School | October 2006 – Current
As a school speech and language therapist, I contribute to the planning and development of the school’s work, the preparation of the school curriculum, and the analysis and improvement of educational processes. I provide professional support to students, parents, teachers, and school management, coordinate different stakeholders, maintain professional documentation and student records, and participate in enrolment committees, projects, and students’ career guidance. I lead the school quality team and self-evaluation processes, monitor results, and recommend improvements. This experience has developed my competencies in needs analysis, the management of complex processes, user training, clear communication, documentation development, and change management. Today, I apply these skills to business consulting, process mapping, project coordination, and the implementation of digital systems through my own business.
Head of Direct Sales and Online Business
Naklada LJEVAK d.o.o., Zagreb | February 2004 – March 2006
As Head of Direct Sales and Online Business, I independently planned, organized, and monitored sales activities aimed at individual customers, institutions, companies, universities, schools, and libraries. I prepared sales plans, monitored their implementation, and coordinated the development and activities of a network of sales associates. I organized promotional activities, sales campaigns, and trade fair appearances while managing related documentation, calculations, and performance results. I systematically collected and processed customer and market data for analysis and future planning. I managed website content, prepared offers and informational materials, and contributed to the development of online sales. This experience laid the foundations for my current competencies in CRM, project management, digital business operations, customer experience, and business systems development.