Marina Vrbanović

Available

Marina Vrbanović

Zabok, Croatia

21:58local time

Hourly rate20- 25 €/hour

Availability10 hours/week

Language

Croatian:Native

English:Conversational

Your reliable right hand for online reception & operations — for rental owners and small businesses

20+ years in administration, logistics and working with people. Today I run the operational reception at an IT group — managing a vehicle fleet, facility access and documentation across multiple companies simultaneously. My advantage isn't just organization. I get into other people's processes quickly, spot what's missing and fix problems before they reach you. I work with rental owners and small business owners who need a reliable person keeping things under control while they focus on what they do best. Everything runs smoothly with me. Feel free to reach out.

Competencies

AdministrationCalendar ManagementCustomer ServiceTelephone supportArranging meetingsSocial NetworksResearch

Services

Complete online reception and guest communication

I handle all guest correspondence in Croatian and English. I respond to inquiries promptly, send arrival instructions and house rules, and make sure guests have everything they need before they walk through your door.

From20 €/hour

Calendar management and eVisitor

I keep your calendars updated across all platforms (Booking.com, Airbnb) to prevent double bookings. I register guests in the eVisitor system on time and take care of the administrative details that eat up your time.

From22 €/hour

Operational support and on-site coordination

I coordinate cleaners and maintenance workers according to guest arrival and departure schedules. If something breaks or goes wrong, I'm the first point of contact — I organize the solution so you find out when it's done, not while it's happening.

From25 €/hour

Administrative & Operational Support for Small Businesses

For entrepreneurs, sole traders and small teams who need a reliable person in the background. I handle client and supplier communication, organise documentation, manage calendars and take care of operational tasks that keep piling up. No employment contract needed — reach out when you need it, pay only for what you use.

From20 €/hour

Certificates

Internet Marketing and BrandingIssuer: Učilište OrsusTraining program of 99 hours. I developed branding, a landing page, and a full-year digital marketing campaign (budget €120,000) for a fictional mental health app brand. I apply the knowledge gained to increase client visibility on rental platforms.

Teaching Assistant for Students with Special NeedsIssuer: Učilište za obrazovanje odraslih – IDEM, ZagrebProfessional training of 218 hours covering educational inclusion, school communication, learning and behavior support, and literacy teaching strategies. Skills gained: high level of patience, adapting to individual user needs, organizing and following procedures, and supporting people through everyday tasks.

Work experience

Reception and Operational Administration

M SAN grupa | December 2025 – Current

➤Fleet management (records, user and service coordination) ➤ Access control and coordination of external contractors ➤ Document routing across multiple companies within the group ➤ Operational business support — multiple processes running simultaneously

Sales Associate

Lidl Hrvatska | January 2022 – December 2025

➤ Daily customer communication in a fast-paced environment ➤ Maintaining sales floor standards and accuracy in business processes ➤ Teamwork under pressure

Teaching Assistant

Primary School Gornja Stubica | September 2018 – December 2022

➤ Individual support for children with special needs ➤ Collaboration with teachers, parents, and students ➤ Organizing and monitoring teaching activities

Administrator / Sales / Delivery

Auto centar Vrbanović d.o.o. | December 2006 – January 2018

➤ Receiving and filing documentation ➤ Supplier communication and order coordination ➤ Administrative support in a family business

Cashier / Accounting Support

Javor-trgovina d.o.o. | December 1996 – January 2006

➤ Cash register operation and customer communication ➤ Support in accounting and administration

Formal education

Prva ekonomska škola Zagreb

Secondary vocational education – Economics | 1992 - 1996, Zagreb

Education in economics, administration, and business communication. Studies covered the fundamentals of accounting, office management, documentation handling, business process organization, and client communication.